Customer Account Manager

Are you methodical and organised with a passion for delivering great customer service?

Our client is on the lookout for a confident and enthusiastic Customer Account Manager to join their growing team. This is a fantastic opportunity for someone who thrives on building relationships, staying organised, and working collaboratively in a supportive and friendly environment.

Whether you’ve worked in retail account management, sales administration or a contact centre environment or any other customer centred role; if you bring a positive attitude and a proactive approach, we want to hear from you.

Key Areas of Responsibility:

• Be the focal point for all contact from customers for a designated account portfolio, including, when appropriate, cover of colleague holidays and absence
• Receive and action communications from customers and other departments. Where appropriate, proactively inform colleagues and/or customers of developments
• Ensure that all customer orders, quotations, queries, complaints etc. are processed as quickly and efficiently as possible; the target being on the day of receipt
• Work independently and seek guidance from Manager, Supervisor, and other departments when necessary
• Effectively manage all relevant customer stock levels and alert the External Account Manager, Customer Services Manager and Finance Controller to any potential non-recoverable stock write-off costs
• Record thoroughly all aspects of orders (and amendments) being placed and entered on company systems and within customers purchase orders
• Where appropriate, ensure that customer orders are entered and conform to company standards and pricing structures.
• Understand the operational model and constraints to ensure effective control and delivery of new products and design
• Ensure that all records are maintained effectively, and related periodic tasks are completed on time
• Provide cover for the answering of incoming phone calls promptly.
• Ensure paperwork submitted to other departments and customers is fit for purpose and supplied punctually
• Ensure work areas are kept clean and tidy and maintain a personal appearance that is both smart and professional

Key Requirements:

• Professional customer service skills, promoting company with professionalism and pride at all times
• Excellent communicator both written and verbal
• Well organised, paying close attention to detail, ability to prioritise, remaining calm under pressure
• Friendly, approachable, flexible and a team player
• Able to work independently seeking guidance where appropriate
• Proactive, positive, enthusiastic and can demonstrate a 'can do’ attitude
• Confident
• Smart appearance

Benefits:

• Enhanced maternity and paternity leave
• Discount for stores
• 4 times life insurance
• Company Pension
• Free Parking on-site

Hours: Monday to Thursday 8.30am - 5pm (30 mins lunch) Friday 8.30am to 2pm (30 mins lunch)