Customer Account Manager

Do you live and breathe waste management?

Are you ready to step into a key role where your industry knowledge will directly impact sustainability targets, client satisfaction, and commercial success?

We are seeking a Key Account Manager with a strong background in waste and recycling to manage and develop a portfolio of high-profile clients. This is not a standard account management role-it's a unique opportunity to take the lead in helping organisations reduce their environmental impact while driving service excellence and profitability.

Job Type: Full-Time Permanent

Job Title: Customer Account Manager

Salary: £40,000 to £45,000 + Vehicle

Hours: Monday to Friday - Flexible working

Location: High Wycombe

Key Responsibilities:

• Build and maintain strong relationships with key client stakeholders through regular site visits, meetings, and performance reviews.
• Develop and implement tailored waste and recycling strategies aligned with each client's operational requirements and sustainability goals.
• Lead engagement initiatives designed to promote awareness and encourage positive behavioural change regarding waste management.
• Analyse waste data and performance metrics to identify trends, recommend improvements, and demonstrate measurable client value.
• Identify and introduce innovative technologies and circular economy solutions that deliver cost savings and carbon reductions.
• Oversee the operational and financial performance of a portfolio of key accounts, ensuring delivery against KPIs, SLAs, and environmental objectives.
• Collaborate with internal teams to ensure seamless service delivery, accurate billing, and strong account profitability.
• Manage contract compliance, negotiate pricing, and proactively resolve operational or commercial issues before escalation.

Desirable Skills & Experience:

• Proven experience within the waste management and recycling sector.
• Excellent communication skills with the ability to build trust and influence stakeholders at all levels.
• Strong knowledge of resource management, environmental legislation, and sustainability best practices.
• Commercially minded, with a track record of successfully growing and retaining key accounts.
• Confident in data analysis and using management information systems to support decision-making.
• Strategic thinker who is proactive and solutions-driven, with strong problem-solving skills.
• Competence in analysing data, creating reports, and presenting to clients at all levels.