Customer Account Manager

Job Role: Customer Account Manager
Location: Derbyshire

Shift: Monday - Friday
Salary: £35k - £40k

The Role:

Responsible for managing day to day customer accounts queries, ensuring customer satisfaction and agreed delivery targets are met.

Responsibilities:

• Support and lead Customer Performance Reviews with key and targeted customers, in order to build customer relationships and monitor performance.
• Support with all customer queries, complaints & escalation issues escalating concerns to the account manager.
• Support production controllers to develop customer account objectives.
• Manage the internal sales manifest & support the customer accounts team in achieving weekly targets.
• Manage Customer Scorecards and circulate internally, working with the Account Manager and Production Manager to produce recovery plans where necessary.
• Ensure any customer changes (delivery dates, order quantities etc) are updated within the ERP system
• Maintain electronic order books for all customers ensuring records are accurate
• Support in ensuring compliance with UK export regulations, undertaking internal audits & if issues arise assist with corrective action plans to ensure company compliance.
• Proactively support and engage in continuous improvement projects as required, to promote continuous improvement within the company.
• Measure and keep a record of our Delivery Performance to Customers.

The Candidate:

• Experience of managing customer accounts and conducting Business reviews
• Excellent verbal and written communication skills.
• Good working knowledge of word, excel, email and MRP/ERP systems
• Ability to work quickly & under pressure, prioritise and manage many varying and conflicting tasks at the same time

Apply:

To apply for this position, please send your CV to or call myself on