Customer Account Manager

Are you looking for a change of career ? Have you always had a keen interest in financial services? If so, this could be the role for you!

Evlo are currently recruiting for Customer Account Managers at our contact centre in Slough. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of “MoneyFacts Best non-mainstream lender” five years in a row, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! Our customers are at the heart of everything we do, and are proud to be rated 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full, extensive training and development to aid your growth and success.

The Role

As a Customer Account Manager, you will be involved in the whole process of providing loans to our customers. Initially, you’ll be speaking to customers who are enquiring about the loan application, establishing the requirements of the customer and their affordability, processing the loan agreement, and most importantly; ensuring that the customer is supported through the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport building on the phone, as well as having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions that we have with them. Previous experience in financial services not necessary as full training provided. You will need to be flexible around hours as some evening and weekend work will be required.

If you have the following skills, then a Customer Account Manager role could be right for you:

• Customer Focused
• Strong Communication skills
• Self-Development
• Teamwork
• Target Driven
• Attention to Detail
• Confidence

We are paying a base salary of £26,500, alongside a monthly bonus scheme.

Rewards

Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:

• Bonus scheme

• Private healthcare

• Life assurance

• Excellent company pension 3% employee to 8% employer contribution

• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)

• Cycle to Work vouchers

• Retail Discounts

• Tech scheme

• 3 Charity Volunteering Days

At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.