Customer Account Manager

The Rewards and Benefits on Offer;

• You will be joining a very well established and highly successful North-East business, who is part of a larger international group.
• A varied and interesting role.
• A great team environment.
• A permanent contract
• Holidays 20 days. 1 day extra per year of service up to 5 days. (Max 25 days)
• Christmas and Summer Shutdown
• Pension scheme.
• Private Healthcare
• Free Parking
• Frequent travelling

MTrec’s New Job Opportunity;

MTrec Commercial are proudly supporting our industry leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Account Manager to start a new position as soon as possible. The company are located in Washington, Tyne and Wear and you must live within a commutable distance to their offices. If you feel you have the relevant skills and experience, please apply now for an immediate response!

The Job You Will Be Doing;

• Understand the company's functions, products, technical capabilities, and supply chain, and utilize these to expand sales to customers and continuously develop the business.
• Expand sales to existing customers Understand the awarding status and awarding plans of our customers' OEM models, secure the new businesses for the relevant components, and maintain and expand sales.
• Help customers understand our functions through daily activities, improve our position among their suppliers, and achieve sales expansion that does not depend solely on price competition.
• Develop new customers Investigate and analyse the products, suppliers, and credit status of potential customers, and open accounts with new customers who will recognize our value in the long term.
• Understand the origins and characteristics of current products for existing customers and provide ongoing support for their production. The scope of the support includes product order arrangements, delivery management, inventory management, and quality control.
• Achieve and improve overall customer satisfaction through cooperation and support with each of our related departments.
• Quotation, proposals, and profit improvement activities
• Obtain drawings and concepts of components for customer products and prepare and submit appropriate quotations.
• Submit proposals that incorporate parts specifications, manufacturing processes, manufacturing locations, manufacturing conditions, etc.
• Through these activities, ensure and maximize our profits by appropriately reflecting our company's value.
• Relationship Building
• Understand the customer's organizational structure and build relationships with key people in each department.
• Visit customers frequently and collect information and build relationships through live meetings.
• Budget and Project Management, Formulate annual sales and gross profit budgets, manage results, analyse variances, and create forecasts.
• List up potential business projects to chase, create activity plans, reflect activity results, and continue the PDCA (plan-do-check-action) cycle.
• Information Management
• Compile information on sales activities such as drawings, prices, production plans, and development plans in a prescribed or appropriate format, and regularly update and manage them.
• Support necessary matters even in the other department such as physical stock take and emergency sorting as requested.
• Submit necessary reports such as travel expense, meeting minutes, etc. Maintain and develop relationships with current clients
• Set up your own business meetings with clients in Eastern Europe.
• The role is working Monday - Thursday 08:30 - 17:30 Friday 08:30 - 15:00

About you;

• Experience of duties and responsibilities above
• Previous Account Management experience within a Manufacturing company.
• Sales experience.
• Good time keeping.
• Attitude to complete the tasks on time.
• Appreciate learning unfamiliar subjects and trying new things.
• Ability to pay attention to details and awareness of consequences of events.
• Good knowledge and experience on Excell and Microsoft PowerPoint.
• Excellent communication skills and customer handling skills
• You must have a Full Driving licence and ability to drive in European countries.
• International trading experience is preferrable.
• The role will require frequent travelling to Eastern Europe; you must be flexible for this.