Customer Account Manager

Monkhouse started in 1938 which means this year it will be Monkhouse Schoolwear Specialists’ 84-year anniversary. We are one of the country’s largest multi-channel retailers of school uniform and we are a part of a market-leading, national Group with a combined turnover of over £50m and ambitious plans for continued growth.

We have 40% of our own brand items which is now eco-friendly and will grow over the coming years. Furthermore, our own brand factories are Sedex level 4 approved and at Monkhouse, service is everything and we are renowned for our ethically sourced, value-for-money product choice and quality

Key Roles and Responsibilities:

• Dedicated customer base ensuring any internal communication is routed through you.

• Respond to customer enquiries via telephone and e-mail meeting our KPI measures.

• Resolve escalated enquires to ensure a resolution can be achieved in an orderly timescale so our reputation and relationship is not damaged.

• Keeping customers informed of order delays and garment faults channelled through our Supply Chain team.

• Ensure customer data is accurate and up to date at all times

• Identify and continuously monitor dormant and ‘dead stocks’ and liaise with Area Sales Manager on how to handle this.

• Continuously build and maintain internal and external customer relationships

• Ensure customer samples and contracts are sent out correctly and internal procedures are followed on receipt of the signed contract.

• To create and maintain our customer specific product range information on the web page and IT platforms.

• Attend regular meetings with the Area Sales Manager to understand and deliver the needs of your customer account base.

To apply you will need to demonstrate the following key behaviours, skills and experience

Key behaviour:

• Self-Starter.

• Customer focused.

• Willingness/want to interact with customers at every opportunity.

• Enthusiastic with a ‘’Can Do’’ attitude.

• Ability to work under pressure and meet tight deadlines (due to being a seasonal business).

Skills & Experience:

• Strong organisation skills.

• Excellent communication skills.

• Well organised with excellent time management skills.

• Microsoft Word and Excel knowledge.

Your location:

We are located in Altrincham, with free parking and good public transport links.

Your working hours:

We work on a 40 hour a week contract, Monday to Friday 8.30am to 5pm with no weekend work. 

August bank holiday is a compulsory working day for the Customer Service team.

Start date:

Immediate!

Social Environmental Responsibility (SER)

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us, that we will ensure we deliver on our sustainability objectives. Joining us means you commit to doing your part for the planet.

JEDI

Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. Monkhouse works alongside Banner Ltd which is B-Corp certified, and these values are an essential element of our culture. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.

This job ad is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.

Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at [email protected] .

By submitting your application you agree to the retention of all information submitted through your application including contact details, CV, covering letter and interview notes for a maximum of one year from the date of your application.

Candidates submitted by agencies without express agreement will be regarded as not being represented by that agency and Monkhouse Limited, Banner Limited nor any linked or subsidiary will be liable for any fees associated with future employment of that candidate.