Customer Account Manager

Pitchero is a rapidly growing digital platform, at the heart of grassroots sports, who’s technology helps clubs and communities thrive. The all-in-one platform helps run sports clubs, combining website, registration, payments, team management and club comms - saving volunteers hours and boosting club revenue.

Pitchero also operate Pitchero GPS – a GPS Player Tracker that records your training and match-day activity, compares your core metrics, and helps to achieve optimal performance.

We are currently looking for a Customer Account Manager to join our Leeds office. We are a high-growth scale-up where sport and technology collide. As we continue our rapid expansion in both revenue and headcount, we are looking for a professional, high-energy, and competitive individual to ensure our clients thrive.

The office is based on the outskirts of Leeds and has good transport links via the motorway.

As a Customer Account Manager, you will be the driving force behind client retention and growth. You will manage a portfolio of existing clients, ensuring they extract maximum value from the Pitchero platform while identifying opportunities to expand our footprint within their organisations.

You will deliver a flawless customer journey, working as the bridge between our clients and our sales division.

Key Responsibilities:

• Act as the primary point of contact for existing clubs, building long-term partnerships based on trust and results.
• Conduct engaging, professional demos to showcase new features and ensure clients are utilising the full suite of Pitchero tools.
• Proactively monitor client health and usage data to ensure they are getting the absolute best from the software.
• Identify and execute cross-sell and up-sell opportunities to increase the value of your portfolio.
• Lead the transition for new clients, ensuring a smooth technical and cultural integration into the SaaS environment.
• Work with clubs to move their entire workflow, from player registration to digital payments, onto the platform.
• Proactively identify features the club isn't using and demonstrate how they solve specific pain points.
• By ensuring the software is the central nervous system of the club, you will drive world-class retention rates, making Pitchero a permanent fixture of their success.

Requirements:

• You possess brilliant people skills and consider yourself an ‘active listener.’ You don't just hear clients; you understand their pain points.
• You have the ability to quickly gain the confidence of a high-performing sales team and can articulate complex software solutions simply.
• You can grasp new concepts quickly and find creative solutions to customer challenges on the fly.
• You have a background in SaaS (Software as a Service), either in Customer Success, Account Management, or Onboarding.
• You are sports-minded and understand the unique environment of amateur and semi-professional sports clubs.

• Basic up to £34,000 based on experience + OTE
• Healthcare package
• Onsite parking
• Support and training provided