Customer Account Manager

Customer Account Manager

Northallerton | Full-Time, Permanent | £26,500+ DOE | Bonus Scheme | Funded Professional Qualifications

We're looking for a Customer Account Manager to join our client, an established team at their Northallerton head office. This is a varied, customer-focused role where you'll help new and existing clients with insurance quotations, policy enquiries, and ongoing support.

This position would suit someone with excellent communication skills, strong attention to detail, and a genuine desire to provide outstanding customer service. Insurance experience is welcome but not essential, as full training will be provided.

The Role

Prepare and process quotations for personal and commercial insurance products

Follow up quotations and customer enquiries by phone and email

Support new and existing clients with policy queries and payments

Liaise with insurers, suppliers, and underwriters

Maintain high standards of customer service and FCA compliance

Work collaboratively with colleagues to achieve business objectives

About You

Excellent verbal and written communication skills

Confident and professional on the telephone

Strong organisational skills and attention to detail

Good IT skills and the ability to learn new systems

Positive, proactive, and customer-focused approach

Insurance experience beneficial but not essential

What's On Offer

Salary from £26,500+ depending on experience

Performance-related bonus scheme (up to £2,000 per year)

Full training and ongoing development

Funded Foundation Insurance Test (FIT) qualification

£500 salary increase upon successful completion of FIT

Opportunity to gain the Certificate in Insurance qualification, fully funded by the company

25 days holiday plus bank holidays

Additional holiday entitlement with length of service

Monday to Friday working only – no weekends

This is a fully office-based role in Northallerton, so applicants should live within a reasonable commuting distance.

If you're looking for a long-term career with a supportive employer that values customer service, teamwork, and professional development, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed