Customer Accounts Administrator

Customer Account Administrator

Location: Office‑based / Hybrid options available depending on client Employment Type: Permanent, Full‑Time 

Competitive salary based on experience 

Are you an organised, detail‑driven administrator with a passion for delivering exceptional customer service? We’re supporting a well‑established organisation in their search for a Customer Account Administrator to join their busy  Sales team.

This role is perfect for someone who thrives in a fast‑paced environment, enjoys building strong working relationships, and takes pride in keeping operations running smoothly.

About the Role

As a Customer Account Administrator, you’ll play a key part in supporting customer accounts. You’ll act as the link between customers and internal departments, ensuring orders, stock information, and queries are handled accurately and efficiently. Your work will directly support ongoing customer relationships and the successful delivery of products.

Key Responsibilities

Process customer orders accurately and efficiently

Monitor stock levels, identify shortfalls, and liaise with customer merchandisers

Respond promptly to customer telephone and email enquiries

Act as the communication link between customers and internal teams

Support new product launches through customer liaison

Prepare re‑buy requests, re‑work orders, labelling tasks, and non‑reorderable product requests

Maintain product data, update pricing, and set up new products in Microsoft Navision

Book in customer deliveries and ensure accurate documentation

Work closely with Account Managers to support the smooth running of major accounts

Monitor special orders and own‑brand stock levels

Record and analyse customer sales data to support future planning

Resolve delivery, invoicing, POD and pricing queries

Liaise with internal departments to resolve customer service issues, including returns

Maintain spreadsheets and administrative records

General administration duties as required
 Skills & Experience Required

Strong working knowledge of Microsoft Office 365, especially Excel 

Experience in a customer service or administrative role is beneficial

Knowledge of Microsoft Navision Dynamics is advantageous (training provided)

Excellent numeracy and literacy skills

Outstanding organisational ability and be able to prioritise, multitask and meet deadlines

A proactive, forward‑thinking approach with strong problem‑solving skills

Self‑motivated, positive attitude, and keen to develop professionally

This is a full time office role based close to the M40 in Banbury. Free parking. 

The salary for this role will be dependent on previous experience. 

If this role is of interest to you, why wait… APPLY NOW
Only candidates based in UK and eligible to work in UK are allowed