Customer Admin Officer

Your New Role:-

• Ensure efficient delivery of client system support, system administration and proactive assistance to all clients and suppliers.
• Delivering superior service experience to internal and external customers.
• Be the first point of contact when clients and suppliers have questions/issues
• Provide a single point of contact for end users, operational teams and suppliers
• Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
• Ensure all helpdesk tickets adhere to a timeline, chase for resolution and escalate where necessary
• Provide a "first point of contact" for all customer phone and email/helpdesk queries.
• Answer and log all calls in a timely manner, estimate resolution time, chase resolution, keep customers always informed and inform of the final resolution.
• Ongoing communication internally with Purchase Managers, Purchase Ledger and Treasury

You will need:-

• Excellent Customer Service Skills
• Good telephone manner
• Good excel skills

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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