Customer Administration Officer - SO1

Client Details:

We are recruiting for a council in London for the position of a customer administrator officer to provide administrative support to the Tenancy and Leasehold Service Division covering a wide range of areas, supporting Neighbourhood and housing services within the London Borough of Hackney.

Description:

The role requires the successful candidate to provide excellent levels of administrative support including general financial administration, personnel administration recruitment organisation.

This varied and important role will include dealing with the administration, minute taking, and allocation of external correspondence, complaints, freedom of information and access to service requests.

The processing and issuing of essential user estate parking permits, so an awareness of the importance of confidentiality is paramount.

You will also be expected to deliver the highest standards of customer care and continually aim to improve customer satisfaction.

Profile:

The ideal candidate should work well in a pressurised, fast paced environment within a Customer Services environment.

You must have a flexible approach to your work whilst being able to plan and prioritise workloads efficiently and effectively to ensure that tight deadlines are met.

In this role it is crucial for you to maintain high levels of Customer Service at all times, whilst also possessing an understanding and commitment to promoting and implementing the Council’s Equal Opportunities policies.

You must also possess in depth knowledge and experience of using Microsoft Office Applications; in particular Microsoft Word, Excel and Google Mail and great experience in minute taking.

You will also have good awareness of and an understanding of budget and financial systems.

Candidate must have extensive minutes taking experience.