Customer Advisor

Reed Talent Solutions are working with United Utilities on the search for 10 x Customer Service Advisor's to join a growing Income team in their Warrington Contact Centre.

Location: Lingley Mere Business Park, Great Sankey, Warrington
Contract: Ongoing temporary contract
Hourly Pay Rate: £14.21 per hour

Start Date: 04/08/25

Training: Full training provided (fully paid)

Are You…

• A great communicator who thrives on helping others?
• Skilled at staying calm under pressure and solving problems?
• Looking for a role where you can grow, be supported, and make a real impact?

If so, this is your opportunity to join one of the UK’s most essential service providers!

Why United Utilities?

United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, they’re committed to providing excellent service and building a team that reflects the diversity of the communities they serve.

At their stunning head office in Lingley Mere Business Park, you’ll enjoy:

• Free on-site parking
• Access to a modern gym
• On-site restaurant and coffee shop
• A welcoming, inclusive culture

Role Details

Key Responsibilities:

• Manage the end-to-end process for void properties, ensuring timely updates and readiness for occupancy.
• Support the registration and documentation of properties within internal systems.
• Oversee the administrative and operational aspects of property conversions (e.g., single dwellings into flats).
• Liaise with planning, legal, and technical teams to ensure accurate property data and billing alignment.
• Maintain and update case files, ensuring all actions are logged and followed through to resolution.
• Act as a point of contact for internal and external stakeholders regarding property-related cases.
• Investigate and process billing adjustments due to leaks or burst pipes.
• Collaborate with technical teams to validate claims and ensure fair customer outcomes.
• Respond to technical queries related to property infrastructure, billing anomalies, and system processes.
• Provide guidance and escalate complex issues to relevant departments when necessary.

Skills, Qualifications, and Experience

• Professional interaction with internal and external colleagues at all levels.
• Ability to manage your own workload and work under your own initiative to meet strict deadlines.
• Understanding and adhering to regulatory rules for handling written and telephone contacts.
• Teamwork skills to deliver high performance.
• Ability to case manage and resolve billing anomalies.

Recruitment Process

• Phone call with Reed Talent Solutions - We’ll guide you through the process
• Onsite interview with United Utilities

If you're interested in finding out more, please apply with an up to date copy of your CV and a member of the team will be in touch!