Customer Advisor

Location Jesmond, Newcastle-upon-Tyne

Hours 35 hours per week, 09:30 - 17:00 Monday to Friday with Saturdays on a rota basis

Package £33,000 - £35,000 per annum (depending on experience) + bonus scheme & enhanced benefits package

Basis Permanent

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have an exciting new opportunity for a Customer Advisor to join our Jesmond Assembly development, a stunning collection of apartments and facilities that include a residents lounge, landscaped terrace and guest suite.

About our role

At Jesmond Assembly, we don’t just sell apartments; we curate a lifestyle of independence and luxury. We are looking for a Customer Advisor who blends the finesse of high-end sales with genuine empathy to lead our stunning Jesmond community.

As our Customer Advisor, you are more than a salesperson; you are a lifestyle consultant and a brand ambassador. You will own the end-to-end journey for our residents, blending commercial drive with authentic care.

Driving Sales & Luxury Experience

• Manage the full sales funnel from initial enquiry and bespoke tours to reservation and legal completion.
• Articulate the unique 'Jesmond Assembly lifestyle, showcasing our residents' lounge, landscaped terraces, and guest suites.
• Guide families through our flexible purchase options, including Rental, Rent-to-Buy, and Part-Exchange.

Local Networking & Business Growth

• Proactively build reciprocal partnerships with local estate agents, luxury retailers, and community groups.
• Move beyond the desk to create your own leads through local marketing initiatives and networking events.
• Conduct viewings on resale apartments and provide sharp market feedback to keep our portfolio competitive.

Brand Ambassadorship and Insight

• Maintain our CRM system with meticulous detail, ensuring every lead is qualified and re-engaged at the right moment.
• Ensure the sales office and show homes are always "stage-ready," reflecting the high-end luxury of the Pegasus brand.
• Deliver clear weekly insights on the sales pipeline, reservation status, and emerging market trends.

About you

You are an accomplished property professional with a proven track record in high-end sales or lettings. You understand the nuances of the luxury market and the high expectations that come with it, as well as recognise that moving in later life is a significant transition. You possess the empathy and patience to build deep trust with our customers and their families, guiding them with a thoughtful, consultative approach.

• A natural closer who thrives on achieving sales target your highly developed negotiation skills allow you to navigate complex conversations with ease and professionalism.
• You are comfortable with modern technology. While experience with Salesforce CRM and Google Workspace is an advantage, your aptitude and willingness to embrace new digital tools are what matter most.
• You have a polished, professional manner and can articulate the Pegasus lifestyle to a wide range of internal and external stakeholders,

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

Your recruitment journey 

Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes.

Whatever the path looks like for your specific role, we promise to keep you updated every step of the way.

We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK.

If you have the skills & experience we are looking for we'd love to hear from you!