Customer & Dealer Support (CADS)

Situated in the bustling heart of London, The Victoria is Grosvenor Casinos' flagship venue, enchanting our loyal guests for six decades. As we near the completion of our £15 million refurbishment, we're poised to become the UK's premier gaming destination for both our esteemed customers and dedicated team members. The newly revamped first floor now features a sleek self-service refreshment facility, and soon, a stylish new wine bar will debut on our terrace.

Step into an exciting role with us as we embark on this thrilling journey of change and opportunity!

As a valued team member, you'll receive the following benefits:

• Competitive Hourly Pay Rates
• Tips: Receive a share of uncapped tips
• Night Premium Pay: An additional 10% per hour after midnight
• Paid Breaks: 
• Overtime Pay: Earn 1.5 times your hourly rate for any work exceeding 40 hours in a week
• Free Meal on Shift
• Nest Pension Scheme: We contribute 3% to your pension
• Life Insurance: Coverage provided for peace of mind
• Free Team Uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues

As a Customer and Dealer Support you are expected to ensure the Gaming Tables are run effectively and the customer experience is enjoyable and welcoming.



You are expected to support the Dealer in the day to day running of a Casino game.



You are expected to keep the gaming floor engaged, interactive as well as meeting safer gambling objectives and even managing the pit from time to time.



You will;

• Acknowledge, welcome and assist customers in the Gaming Area
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Collaborate and work as part of the wider casino team
• Supports the dealers to ensure the gaming tables are run effectively
• Connects with first time customers, explaining how the games are run
• Supervise the action on the Gaming Tables

• Applicants must have experience of inspecting casino games
• Fully conversant in gaming operations with experience of working as a senior dealer
• Holds a current PFL licence, issued by the Gaming Commission
• Must be able to work shifts at any time of the day, including weekends and bank holidays.