Customer & Leasing Manager

Company : Indurent

Job Type : Full Time

London,Remote

Job Description - Customer & Leasing Manager

Raise the profile of Indurent with occupiers and their advisors so that we are the go-to landlord for occupational requirements at local, regional and national level across AM/DM and FF opportunities.
Understand the customers requirements to help advise Indurent on future trends and opportunities.
Assist with the leasing and agency strategies to ensure effective rollout through the Asset Management and Development teams and hold the agents accountable to KPI’s through regular engagement and monitoring.
Regular team engagement with agents to enhance Indurent’s visibility in the market with continued rollout of Go to Market knowledge sessions and new initiatives across all regions.
Generate leasing leads through regular business development and networking driving new and existing occupiers to both standing, forward funding and development portfolio.
Indurent Management Limited is registered in England and Wales under registration number 02120839
Registered address: 180 Great Portland Street, London, W1W 5QZ
Assist with the management and maintenance of market, comparable and competition data to ensure it is saved centrally and accessible to the wider teams.

Leasing

Assist in the delivery and active rollout of the agent and leasing strategy for Indurent.
Monitor and measure agent success and assist on recommendations for improving the regional agent and leasing strategy and changes to agents where required.
Support AM and DM teams with deal leads through website and occupier engagement
Work closely with the Asset management and Development Logistics teams to ensure continuity and effective rollout of marketing throughout the portfolio
Assist with the launches of new Indurent sites

Customer

Constant engagement with new and existing customers to ensure Indurent understand market and customer needs with regular reporting and insightful outputs shared
Constant networking and engagement with new, existing and potential customers and agents to ensure Indurent opportunities whether pipeline or portfolio are well known across all markets – local, regional and national
Assist with the rollout and delivery of customer workshops, initiatives and VIP teams.
Ensure AM and DM teams are regularly inputting into the customer insights hub.
Work with the marketing team and Head of Leasing to produce relevant materials for external awareness of Indurent (panel opportunities, round tables, networking events etc.)
Data
Assist the leasing manager to ensure regional agents are updating competition and comparable schedules on a monthly basis with all data saved centrally.

ROLE WITHIN THE TEAM

Market awareness of Indurent opportunities – strategic land, speculative pipeline, and portfolio
Customer engagement and reporting outputs
Agents KPI’s and reporting outputs
Good, consistent levels of engagement with customers and agents
Insightful and influential reporting
Streamlined leasing and marketing process throughout the Logistics team.
Data collection saved centrally.

A relevant degree, working toward the MRICS qualification or recently qualified
A good understanding of Industrial & Logistics market
Proficient with all main applications in the MS Office environment. Experience in using CRM systems would be beneficial
A UK Driver’s License is essential as well as access to a car
Experience of operating in a UK industrial and logistics Real Estate business
Strong and diverse professional network within the sector – occupational and agency
Excellent at building and maintaining external relationships
Curious, challenging and innovative mindset
Strong commercial acumen able to generate plans/ ideas and build a vision
A proven ability to collaborate and influence across teams and work effectively with a diverse range of people to create high performing team environments.
Strong strategic and critical thinking skills
Excellent communication and presentation skills

Key Candidate Attributes

A strong work ethic and tenacity to get the job done in a timely manner and to a high standard
The ability to thrive in a fast-paced environment and juggle priorities effectively A team player who can work professionally with a wide range of third-party service providers
A strong understanding of Landlord and Tenant legislation and the ability to apply this knowledge to occupational scenarios
Excellent communication and negotiation skills
A pro-active attitude to conduct frequent face-to-face customer meetings
Strong attention to detail
Good dispute resolution skills and an understanding of the importance of customer service
Willingness to travel frequently
Willingness to work with new technologies to improve the business’ operational efficiency

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Customer & Leasing Manager

Job Description - Customer & Leasing Manager

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