Customer and Operations Analyst

Customer and Operations Analyst

£34,000 to £38,000

West Malling

Monday to Friday 9am – 5pm

Hybrid working available after successful training/probation

A permanent opportunity is now available for a Customer and Operations Analyst to join my client’s team. They are seeking someone with strong skills in analysing data and customer insights to help improve performance.

If you’re a detail-oriented professional with experience analysing data to enhance operational performance, this role could be the perfect fit for you!

Duties for the Customer Service Representative role include:

• Study feedback from customers to identify any areas for improvement
• Manage and create regular reports
• Identify process improvements
• Ensure insights are easily accessible and logically organised
• Investigate and provide solutions for operational and customer-related issues

To be considered for the Customer Service Representative role, you must have/be:

• Strong written and verbal skills.
• A strong attention to detail.
• A data driven problem solver
• Confident with processing large volumes of data.
• IT competent.
• Your own means of transport as public transport in the area is very limited.

My client is offering a plethora of benefits to include 30 days + BH, excellent training and development programmes, a competitive pension and more!

Initially this role will be fully office based, but upon successful completion of training, you will be able to work from home with a minimum of 2 -3 days a week in the office.

Please submit your updated CV today for consideration!

This role is being handling by Holly Ensoll, Consultant for Business Support at Pearson Whiffin Recruitment.

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