Customer and Sales Support Advisor

Customer and Sales Support Advisor

Slough

£31,500 + yearly bonus and monthly commission

Monday to Friday 9am - 5pm (please note on Monday you will be required to work one late shift a week 11.30am - 7.30pm.)

This is a real gem of a role working with a leading business based in Slough who provide a 5-star product within a prestigious and luxury market.

Our client is looking for an experienced customer service advisor/sales support with cross-selling and up-selling experience to join their team, you will need to have previous experience in delivering excellent service, demonstrating the ability to work in a fast-paced environment, working closely with clients and customers.

Please note that the majority of this role is taking inbound calls from businesses and existing customers who are placing orders and processing and upselling products where appropriate. There will be some outbound calls required when company promotions are launched.

Duties:

Answering high volume inbound calls
Account management duties
Producing sales analysis reports
Making outbound calls to existing customers
Making outbound calls to lapsed accounts
Making focused outbound calls to move promotional stock
Processing orders
Dealing with customer queries
Upselling promotional and new products
General admin duties
Requirements:

Previous customer service/upselling/cross-selling experience
A highly motivated individual
Excellent communication skills
On top of base salary is a monthly bonus based on promotional products sold, plus there is a yearly bonus, based on company sales and KPIs.

Our client is always on the lookout for bright and ambitious people who strive for continual improvement and a 5-star customer service. If you enjoy working within customer service and dealing with customers, then you will thrive in this company!

Benefits include; Pension scheme, discount on products, death in service, long service gifts, 24 days holiday + bank holiday increasing up to 30, free on-site parking, plus company events, celebrations.

If you are interested in applying for this position then please email me your CV today!

Is this a great opportunity for you? Apply today!

Not quite what you’re looking for? Recommend a friend you know and receive a £100 voucher upon their successful placement.

*Please note to be entitled to the voucher the recommended candidate must successfully complete their probationary period with their new employer.

What You Need to Do Now:

If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.

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