Customer & Technical Support Executive

Company : Hales Group Limited

Job Description - Customer & Technical Support Executive

Customer and Technical Support Executive
Are you technically minded and passionate about providing exceptional customer support? Our well-known client in Hitchin is looking for a Customer and Technical Support Executive to join their growing team on a permanent basis. This is an excellent opportunity to take your career to the next level in a dynamic and supportive environment.

Location: Hitchin
Contract Type: Permanent
Salary: £27,500 - £29,500 (Dependent on Experience)
Hours: 39 hours per week

The Role
As a Customer and Technical Support Executive, you will play a pivotal role in delivering outstanding B2B and B2C customer service within a thriving Sales Department.
Key Responsibilities:

Respond to and develop customer enquiries, providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner.
Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions.
Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management.
Liaise with internal teams including production, technical, and purchasing departments to resolve issues and improve processes.
Process orders, invoices, queries, credits, and complaints efficiently.
Maintain a comprehensive knowledge of the company’s products, literature, and relevant regulations.
Input and maintain accurate customer data within the CRM system.
Collaborate on and independently manage the company’s social media activities to enhance customer engagement and brand presence.

What We’re Looking For:

Proven experience in a busy customer service environment.
Sales administration and web-based enquiry handling experience.
At least 1 year of customer service experience.
Excellent telephone manner and communication skills.
Proficiency in MS Excel, Outlook, and ERP systems.
Strong commitment to delivering a positive customer experience with a problem-solving approach.
A willingness to learn about technical products and terminology.
Background in Technical Sales, Purchasing, or Logistics, ideally within a manufacturing environment.
Knowledge of CAD or technical drawings.
Experience using ERP/CRM business software.
Social media experience for business development purposes.

What’s in it for You?

Attractive pension scheme + free life insurance (3x annual salary)
23 days of annual leave plus Bank Holidays, with additional time off over Christmas and New Year
Free on-site parking

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Customer & Technical Support Executive

Job Description - Customer & Technical Support Executive

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