Customer and User Experience Architect

Customer and User Experience Architect

Buckinghamshire/Hybrid

Our award-winning client is seeking a Customer and User Experience Architect to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise.

Key responsibilities:

• Support the development and delivery of customer-led improvements to products, services, and digital experiences.
• Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement.
• Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives.
• Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions.
• Facilitate workshops, visualise change proposals, and support the development of business cases and commercial models.
• Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards.

Key skills/requirements:

• Certified and experienced in CX/UX, Interaction Design, and Business Analysis.
• Skilled in customer and user experience design, including UI, interaction, and journey design.
• Proficient in business process analysis, journey mapping, and persona development.
• Experienced in user research, usability testing, and applying CX/UX measurement techniques.
• Strong stakeholder management and collaboration across all organisational levels.
• Adept at solving complex problems using design thinking and digital innovation methods.

Company Benefits:

• 25 days holiday + Bank Holidays
• Private healthcare and dental cover
• Other salary sacrifice schemes
• Life assurance
• Free onsite parking
• Hybrid working

About Us:

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.