Customer Calls Administrator

Location: Doncaster DN6 7FB
Salary: National Minimum Wage

Hours: Tuesday to Saturday, 8:00am until finish
Guaranteed: Minimum 8 hours per day
- 9:00am - 7:00pm

We are looking for a confident and customer-focused Customer Calls Administrator to join our busy operations team. This role plays a vital part in ensuring a smooth and efficient delivery experience for customers through proactive communication and exceptional customer service.

Working closely with customers who have deliveries scheduled within the next four days, you will be responsible for confirming delivery details, identifying any potential issues, and ensuring all necessary information is gathered ahead of delivery.

This is a communication-focused role that involves regular customer interaction, problem-solving, and coordination to help ensure every delivery is completed successfully.

Your Time at Work
- Contacting customers with deliveries due within the next four days
- Confirming delivery information and ensuring customers are prepared for their delivery
- Discussing access requirements and available space for delivery vehicles
- Confirming that someone aged 18 or over will be available to accept the delivery
- Rescheduling deliveries where necessary
- Making follow-up calls to customers regarding delivery arrangements
- Responding to customer queries and providing excellent customer service
- Accurately updating systems with customer information and delivery notes
- Working closely with operational teams to ensure a seamless delivery process

Our Perfect Worker
- Excellent communication and telephone skills
- A friendly, professional, and customer-focused approach
- Strong attention to detail and organisational skills
- Comfortable handling a high volume of outbound calls
- Ability to problem-solve and think on your feet
- Good IT skills and confidence updating systems accurately
- Previous customer service, administration, or call handling experience would be advantageous

The role is based on a Tuesday to Saturday working pattern, starting at 8:00am until finish.

A minimum of 8 hours per day is guaranteed. While experienced team members may occasionally complete their workload earlier, full training and support will be provided, and new starters should expect to work the full shift whilst learning the role.

Key Information and Benefits
- Weekly pay
- Full training provided
- Stable, full-time position
- Friendly and supportive team environment
- Opportunity to develop valuable customer service and administration skills
- A varied role where no two days are the same

Job Ref - D1WINBB

About Staffline
Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.

As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information

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