Customer Care

• Location: Kingston upon Thames
• Job Type: Full-time

My client is seeking a Quality and Customer Care Executive to join their team. This role is ideal for someone with a passion for excellent customer service. The successful candidate will manage supplier relationships, ensure compliance with EU legislation, and support the customer service team.

• Manage the onboarding process for new suppliers, ensuring all product specifications are up-to-date
• Ensure compliance with EU Labelling Legislation & Claims.
• Monitor packaging stock levels and coordinate with suppliers to ensure supply chain continuity.
• Create and confirm SSCC labels with suppliers.
• Provide additional support to the customer service team during peak periods to maintain a high level of service.
• Handle customer inquiries and complaints over telephone and email, ensuring resolutions align with our high standards.
• Maintain up-to-date supplier certifications and support cross-functional requests for product launches and quality checks.

• Minimum of 1 years’ experience in customer service or a related role within the food industry.
• Knowledge of EUFIC Regulations/Allergen Labelling is advantageous.
• Excellent attention to detail with the ability to manage multiple tasks and meet deadlines.
• Strong communication skills for effective liaison with internal teams, suppliers, and external stakeholders.
• Proficiency in project management.

• Opportunity to be part of a mission-led business dedicated to serving people and the planet.
• Friendly, enthusiastic team in a vibrant office environment.
• Flexible working hours with a hybrid working model (3 days in-office, 2 days from home).
• Real opportunities for career growth and skill development.
• Free product samples and new product testing sessions.

To apply for the Quality and Customer Care Executive position, please submit your CV.