Customer Care Advisor

Customer Care Advisor
Location: Bedford
Salary: Up to £26,000 (dependent on experience)
Job Type: Full-time, Permanent; Monday to Friday, 8.30am to 5pm

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Our client, a leader in their industry, is seeking a Customer Care Advisor to join their team in Bedford.

This is an exciting opportunity to build strong customer relationships, support corporate initiatives, and deliver customer-centric solutions.

Key Responsibilities:

• Provide dedication to 80-20 overserve strategies, ensuring customers receive the highest level of service.
• Manage internal and external customer inquiries, quotes, and orders using established policies and procedures.
• Build and nurture strong customer relationships to provide an effortless customer experience.
• Plan and prioritise daily workload to meet organisational goals and customer expectations.
• Handle standard customer escalations autonomously with a focus on first-contact resolution.
• Collaborate with distribution centre operations to ensure timely order management and resolution of shipment issues (e.g., late, damaged, or incorrect products).
• Expedite orders in coordination with production and purchasing teams to meet customer deadlines.
• Issue FOC orders, credit notes, and tickets (e.g., account creation/changes).
• Respond to phone inquiries and support training initiatives within the department.

Requirements:

• At least two years of professional customer care experience preferred.
• Proficiency in Microsoft Office, especially SharePoint, MS Teams, and Windows OS.
• Basic to intermediate Excel skills are desirable.
• Familiarity with SAP and CRM platforms such as Salesforce.
• Ability to type 45+ words per minute.
• Experience navigating corporate websites and eCommerce platforms.
• High energy, enthusiasm, and a sense of urgency in tackling challenges.
• Strong organisational skills and workload management.
• Patience, approachability, and adaptability to evolving situations.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.