Customer Care Advisor

The Role

The role of Customer Care Advisor, is to ensure every customer interaction is a positive one, leaving them feeling valued, heard, and satisfied. Expertise in handle incoming calls, respond to inquiries and resolve complaints across multiple communication channels.

The Company

This international premium retailer & brand has been established for over 80 years and has continued success in Europe & Asia. This store provides an exciting array of luxury products and a premium experience with their carefully edited collection of their European merchandise including handbags, accessories & luggage.

Responsibilities for this Customer Care Advisor:

• Assist customers in using the company's products and services effectively.
• Communicate professionally and empathetically with customers via phone, email, and social media in ensuring responses are timely and courteous.
• Investigate and resolve customer complaints in a thorough and efficient manner.
• Maintain accurate and detailed records of customer interactions and correspondence.
• Demonstrate confidence, patience, politeness, tact, and diplomacy when handling challenging situations.
• Stay informed about the company's products or services and keep up to date with any changes or updates.
• Consistently meet or exceed KPIs and performance targets.

To be successful in this Customer Care Advisor position-

• Minimum of 2 years' + of experience in a head office as a customer care, customer service or customer administrative position
• Ideally worked in retail, wholesaler or a consumer brand.
• Ideally have B2C experience
• Strong communication skills with the ability to interpret and manage information accurately from the phone, e-mail & social media platform and messaging services.
• Be a 1st line support for customers contacting head office
• Confident decision-making abilities.
• High level of accuracy and attention to detail.
• Strong written English skills, particularly when responding to customer emails.
• Proficient in Microsoft Office Suite
• Working knowledge of CRM platforms, (they use Salesforce)

Benefits of this Customer Care Advisor position-

• Reward and development opportunities.
• Great head office environment - this is a full WIO position Mon-Fri
• Generous holiday allowance.
• Pension
• Free parking

This is a great opportunity as part of your career progression and be part of an evolving business. If you have the right skills to be aCustomer Care Advisor, please apply by sending your CV today quoting the reference no. JO-2506-115149

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.