Customer Care Agent

We're looking for a Customer Care Agent to join the Auger Team, based at our Head Office in Wallasey, on a part-time basis. 

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Starting Salary - £12.71 per hour


• Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part-time)


• 5.5% Pension Contribution

Working Hours

• Part Time : Monday, Wednesday & Thursday - 09:00 till 17:00
  

Leave

• 22 Days Annual Leave + 8 Bank Hol (Pro-rata dependent upon hours)


• AL increases to 25 days within 5 years' service


• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts


• 2 company-wide events per year & regular team socials


• A focus on training, development & career progression


• £1000 for successful employee referrals


• A modern, social office environment & facilities


• Access to discounted Mortgage & Insurance Services

The Role

• Provide excellent care & communication to customers contacting Auger


• Handle incoming calls and emails promptly, answering simple queries related to our services


• Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed


• Maintain clear records of incoming correspondence on our claim files

What skills are we looking for?

• Excellent verbal and written communication, enabling you to convey information clearly and professionally


• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality


• A passion for customer care and an empathetic approach


• Strong teamwork attributes and a desire to help colleagues


• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly

You'll be a great fit for Auger if:

• You are great at caring for customers


• You are confident in finding solutions and overcoming unforeseen challenges


• You take pride in the high standard of your work


• You are enthusiastic, self-motivated and like to take ownership


• You are looking for a stable place to build a long-term career


• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team


• Stage 2 - Interview with management at our HQ

For further information please visit our website;

www.auger.co.uk