Customer Care Assistant

Salary :

£26,000 - 28,000 yearly

Company : Nxt Recruitment Ltd

Job Type : Full Time

Carlisle, United Kingdom

Job Description - Customer Care Assistant

Customer Care Assistant

Location: Carlisle (Rural)

Salary: £26,000 - £28,000 per annum (dependent on experience)

Job Type: Full Time

Contract Type: Permanent

Hours: 40 hours per week, Monday to Friday

Overview

NXT Recruitment is working in partnership with a well-established and highly respected business to recruit a Customer Care Assistant.

This is an excellent opportunity to join a successful organisation that prides itself on delivering exceptional customer service. Whether you already have customer service experience or are looking to develop your career through a trainee pathway, full training and ongoing support will be provided.

The successful candidate will act as the first point of contact for customers, taking ownership of enquiries, resolving issues efficiently, and working closely with internal departments to deliver an outstanding customer experience.

Key Responsibilities

Act as the first point of contact for customer enquiries via telephone and email

Manage customer queries from initial contact through to resolution

Follow up on outbound customer communications

Manage shared mailboxes and ensure all enquiries are responded to within agreed service levels

Liaise with internal departments to resolve customer issues efficiently

Investigate and manage customer discrepancies

Resolve customer queries at the first point of contact wherever possible

Produce customer reports accurately and within required deadlines

Maintain accurate records of all customer interactions and case updates

Deliver a consistently high standard of customer service while building positive customer relationships

Requirements

Previous customer service or customer-facing experience is preferred

Excellent written and verbal communication skills

Professional and confident telephone manner

Strong problem-solving skills with the ability to prioritise and resolve issues effectively

Highly organised with excellent attention to detail

Good IT skills, including Microsoft Office

Ability to manage multiple tasks within a fast-paced environment

Positive attitude with a customer-focused approach

Ability to communicate effectively with customers and colleagues at all levels\

GCSEs (or equivalent), including English and Maths

Desirable Skills

Experience using CRM or customer management systems

NVQ or equivalent qualification in Customer Service or a related discipline

Please contact Simon Kean at NXT Recruitment on 01228 812585 or [email protected] for more information.

NXT Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this role, you accept the terms of our Privacy Notice, which can be found on our website.

Original job Customer Care Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Care Assistant

Job Description - Customer Care Assistant

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