Customer Care Co-Ordinator

Customer Care Coordinator - Housing & New BuildsNorthamptonshire-Based

Are you a people-person with a passion for customer satisfaction and experience in the property or construction sector? Do you thrive in a fast-paced environment and enjoy helping customers find solutions? If so, this exciting permanent opportunity to join a growing reptile housing business within the construction/build world could be your next great career move!

As our Customer Care Coordinator, you will be the first point of contact for our valued tenants and new customers, playing a crucial role in ensuring their experience with our innovative reptile housing solutions is exceptional. You'll be the friendly voice on the phone and the helpful responder to emails, efficiently resolving their enquiries and building strong relationships.

Your new role

• Frontline Support: Professionally and efficiently answer incoming phone calls and emails from tenants and prospective customers.
• Problem-Solving: Investigate and resolve customer enquiries and issues related to property purchases, new build queries, and ongoing resident matters.
• Customer Satisfaction Champion: Provide outstanding customer service, ensuring a positive and seamless experience for everyone you interact with.
• Administrative Support: Assist with various administrative tasks to support the smooth operation of the customer care function.

What you'll need to succeed

• Proven previous experience in a customer service role, ideally within the housing, property management, or new build construction industry.
• Excellent communication skills, both verbally and in writing, with the ability to explain information clearly and concisely.
• Strong problem-solving skills and the ability to think critically to identify effective solutions.
• A friendly and approachable demeanour with exceptional people skills and a genuine desire to help others.
• A valid driving licence and occasional site visits may be required.

What you'll get in return

• Flexible Work: Enjoy a fantastic hybrid work arrangement, with 2 days of remote work per week offering a great work-life balance.
• Competitive Package: Receive an attractive salary of up to £27,000 plus benefits.
• Career Growth: Benefit from genuine opportunities to develop your skills and advance your career within a growing and innovative company.
• Supportive Team: Become part of a friendly and dedicated team where your contributions are valued.
• Make a Difference: Directly impact customer satisfaction and play a key role in the success of our expanding business.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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