Customer Care Coordinator

Tolent started out in 1983 as a small business, and we’ve grown into one of the North East’s biggest construction companies with regional bases across the North East and Yorkshire. We’re focused on delivering quality projects and strive to nurture relationships that last as long as the buildings we create.

We strive to ensure all our colleagues are supported within their role creating environments where you can develop and thrive.

We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care team for Tolent Living based in Team Valley, Gateshead.

This is an excellent opportunity for someone currently working in a Tenant Liason officer role or who has previous customer care experience in repairs/ maintenance/ house building.

The Role you’d play as a Customer Care Coordinator:

·  Responsible for managing all customer-related issues throughout the build and following handover until the end of the building/ home warranty period

·   Recording reported defects accurately onto the defect management system

·   Reporting defects to sub-contractors and ordering materials

·   Working collaboratively with colleagues and liaising with subcontractors/ clients to ensure the effective resolution of defects and customer queries

·    Effectively handling customer complaints

·    Support with the preparation of community involvement events

·    Provide day to day administrative support as required

·     Supporting all site teams with the compliance of the Considerate Constructors Scheme

What you’d bring as a Customer Care Coordinator:

·         Experience of delivering excellent customer service in a similar environment

·         A thorough knowledge and level of computer literacy 

·         A strong attention to detail and the ability to see tasks through to completion

·         Professional, assertive and confident communication skills; both in writing and over the phone

·         Ability to be flexible whilst handling a wide variety of tasks

What you’ll get in return:

·         Competitive remuneration package

·         Company pension scheme

·         25 days Holiday (plus bank holidays)

·         Long Service Holidays

·         Life Insurance

·         Company funded employee assistance programme

·         Flexible working hours

·         Free parking