Customer Care Coordinator

Customer Care Coordinator
Exeter
Salary: Up to £30,000
Permanent

As a Customer Care Coordinator, you will act as the first point of contact for customers who have recently purchased a new build home from the developer. You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction.

Responsibilities

* Work collaboratively within the Customer Care team.

* Chase subcontractors regarding outstanding defects on a weekly basis.

* Respond to all customer queries in a timely and professional manner.

* Ensure that property defects are logged promptly and accurately.

* Maintain up-to-date records of calls to all new homeowners, reporting any issues immediately to the Sales, Construction, Customer Care teams.

* Provide additional ad hoc administrative and departmental support as required.

Requirements

* Previous experience within the house-building sector in a similar role.

* Excellent communication skills, both written and verbal.

* An approachable, calm, and professional demeanour.

* Competent user of Microsoft Outlook.

Benefits

* Hybrid working arrangements upon completion of the probationary period.

* Competitive salary of up to £30,000 depending on experience.

* 26 days annual leave, with the option to purchase additional holiday.

* Private medical insurance.

* Life Assurance and Sharesave scheme.

* Pension scheme, digital GP service, and Employee Assistance Programme (EAP).

Apply Now:
To apply, please follow the instructions below or for an informal chat you can call (phone number removed) and ask for Cat or Abbie.

Our Commitment to Inclusion:
As a recruitment agency, we are committed to promoting inclusive opportunities on behalf of our clients. We welcome applications from individuals of all backgrounds, including those from under-represented communities.
If you have a disability, are neurodivergent, or require adjustments during the recruitment process, we’ll work with you and the client to ensure a fair and supportive experience.
We aim to represent employers who foster respectful, inclusive, and collaborative workplaces — regardless of age, gender identity, sexual orientation, ethnicity, or background
Only candidates based in UK and eligible to work in UK are allowed