Customer Care Coordinator (Construction)

Customer Services Coordinator / 6+ months full time contract / Construction

COINS Software skills essential.

We have a new opportunity for a Customer Services Coordinator to join a well established and award wining housebuilder, based from their Bury St Edmunds Office on a 6 month fixed-term contract.

* The role is Monday to Friday, 8:30am to 4:30pm, 37 hours per week.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

Duties will include:

* Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction

* Being responsible for ensuring defects are attended to in a reasonable timescale

* Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures

* Specify remedial works, allocate appropriate subcontractors and supervise this up to completion

* Prepare and submit progress reports to the Head of Customer Services

* Support in new ideas/ procedure to improve the quality of after care service and Customer Journey

* Help continuous improvement in customer satisfaction ratings

About The Candidate:

* Interpersonal skills in dealing with internal and external customers

* Confident and able to demonstrate negotiation skills

* Ability to stay calm, professional and display patience when dealing directly with customer complaints

* Recognise the importance of customer service

* Able to work independently ensuring our aftersales service is impartial

* Intermediate skills in Microsoft Excel, COINS and Word.

* Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred but not essential
Only candidates based in UK and eligible to work in UK are allowed