Customer Care Executive

Company : Magpie Recruitment

Job Description - Customer Care Executive

Customer Care Executive
Kingston
Hybrid Working
£30,000

A food company based in Kingston are on the looking for an organised and efficient Customer Care Executive to join their team.

The ideal candidate will have customer service experience and be someone who has a desire to learn, adapt and grow within a role.

Customer Care Executive Responsibilities:

Manage the onboarding process for new suppliers
Ensure updated product specifications are obtained for label reprints and check for any necessary updates
Monitor packaging stock levels and coordinate with suppliers to ensure supply chain continuity
Create and ensure SSCC labels are agreed upon with suppliers
Provide additional support to the customer service team during busy periods to ensure a high level of service
Handling customer queries over telephone and email
Handle customer complaints and compensation, ensuring resolutions meet company standards
Ensuring supplier certifications are up to date
Support cross-functional requests for product launch and quality

Customer Care Executive Specification:

To have experience within a customer service role.
Knowledge of EUFIC Regulations/Allergen Labelling would be beneficial
Excellent attention to detail and ability to manage multiple tasks and deadlines.
Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.
Proficiency in project management

Benefits:

Be part of a growing mission-led business dedicated to better serve people & planet
Friendly, enthusiastic, like minded team – vibrant office working environment
Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
Hybrid working model (3-days per week in-office and 2 days from home)
Real opportunities to grow in your career and develop your skills as we scale the company
Free product samples and new product testing sessions

What you need to do now:

If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Customer Care Executive

Job Description - Customer Care Executive

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