Customer Care Representative

We are currently searching for a Customer Care Representative for our highly successful client based in Highbridge. The position will be based on site and covers a variety of administrative and customer facing roles within the After Sales Department, with an emphasis on Customer care. This is a great opportunity to make an impact in an established, growing and friendly organisation.

Duties to include;

• To be the first point of contact for our customers either face to face, by phone, or by email
• Resolving customer complaints in a timely manner
• Liaising with technical staff, and the warranty department to ensure all repairs are carried out in a timely fashion.
• General administration will include filing, typing estimates, and printing invoices

The successful candidate will have excellent demonstrable customer service skills, both written and verbal, a high level of confidentiality and the ability to organise and prioritise workload with both the paper and computer systems within the department. The ideal candidate will be proficient with business software such as Microsoft Office – particularly Word and Excel.

The hours are Monday to Friday from 8.30am to 5.30pm. Every other Saturday morning 8.30am to 1pm. In return the role offers a competitive salary, free onsite parking and an excellent working environment.

Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.