Customer Care Team Advisor

Customer Care Team Advisor Opportunity - Shape Exceptional Customer Experiences

Our client is expanding their customer service team and seeking a dedicated professional to elevate their customer interactions. This role offers the chance to make a meaningful impact while developing your career with an organisation that values excellence.

What you'll bring:
• 2+ years' experience in customer-facing roles (contact center, recruitment or hospitality)
• Demonstrated ability to resolve complex inquiries with professionalism
• Strong technical aptitude with CRM platforms and service tools
• Emotional intelligence to navigate challenging situations with composure

Why join our clients award wiining team?
? Industry-competitive compensation package
? Structured career progression pathways
? Comprehensive onboarding and ongoing coaching
? Modern workplace with hybrid flexibility

Performance measures:

• Customer satisfaction (CSAT) scores
• First contact resolution rates
• Quality assurance metrics

Benefits
• Great Place to Work Certified!
• Free financial planning and mortgage advice
• Funded professional qualifications and study leave
• Company social events, treats and rewards
• Enhanced maternity/paternity benefits
• Cycle to Work scheme
• 23 days holiday, plus bank holidays, which increase with service length
• Your birthday off
• Workplace pension scheme + the option of a personal pension with salary sacrifice
• Access to mental health first aiders and a support service
• Casual dress everyday
• Discounted gym membership
• Free fresh fruit delivered twice a week
• Company paid team nights out
• Employee of the Month bonus
• Long service awards
• Personal accident cover
• Salary reviews every February

Ideal candidate profile:
You're a solution-oriented communicator who thrives in fast-paced environments. Your approach combines process discipline with authentic customer care. Previous experience in financial services, healthcare or technology sectors is advantageous but not essential.