Customer Care Team Member

Customer Care Team Member

Customer Care Team - Cleckheaton, West Yorkshire

Job Description

Cutwel is a fast paced, expanding business, and one of the UK's largest independent engineering tooling distributors.

We are looking for new people to join our growing Customer Care Team.

As a customer care team member your priority will be to answer incoming calls from our customers, the calls might be anything from them wanting to place an order, to chasing a delivery, or even advice on requirements.

We pride ourselves on being the best customer service team in our industry, with all team members being fully trained on our product range, you will then be able to use this knowledge to sell linked products in up & cross sells, as well as make recommendations to customers about the best products from our range to suit their application.

Other duties will include administration, that comes through our sales email address & website, which will again be a mixture of client needs, from emailed orders, through to queries and complaints.

You will also work closely with our Outbound sales, technical, and distribution teams to ensure we are offering a full wrap around customer care package for our customer base.

Full, in house, paid training is provided over the first 6 weeks, and then on going as needed throughout your career here, the support will be continuous, and you will always have a trained team member on hand to assist you as needed.

Hours  will be 9:00am-5:30pm and the role is based onsite at our office in Cleckheaton.

Skills Required

• A good verbal communicator who has a polite, clear, and professional telephone manner.

• Ability to take and make sales calls-inbound and outbound.


• IT literate and have a good understanding of Microsoft Outlook.


• Good numeracy skills.


• Organisational and prioritisation skills.


• Work effectively in a team, or independently as required.


• Good time management & be able to juggle many different tasks at once to a deadline.


• Ability to learn and retain knowledge of a large range of products – we stock over 35000 items!

Personal Qualities

• Motivated and strong work ethic


• Punctual and have good attendance.


• Reliable


• Enthusiastic


• Bright & friendly, personable, and approachable.


• Keen attention to detail

Salary and Benefits

• £27,000 per year starting salary with opportunities to increase as your skills develop.
  25 days paid holiday per year + bank holidays


• Free onsite parking


• Health benefit scheme


• Income protection scheme


• Company pension plan with 5% employer contribution and matching up to 7.5%


• Access to the Mintago benefit platform which includes a salary sacrifice scheme for child care vouchers and electric vehicles


• Cycle to work scheme


• Free tea, coffee and fruit


• Continuous training


• Opportunities for progression