Customer Claims Administrator

Derriford, Plymouth | Temp to Perm Opportunity | Full Time

Pertemps are currently recruiting on behalf of our client for a Customer Claims Administrator to join their busy and supportive team in Derriford, Plymouth.

This is an excellent opportunity for someone with strong administration and customer service experience who enjoys investigating issues, solving problems, and working in a fast-paced environment. Offering a temp-to-perm opportunity this role could be the perfect next step for a detail-focused professional looking to build a long-term career.

The Role

As a Customer Claims Administrator, you'll play a key role in managing a variety of health and safety-related cases, including personal injury claims, property damage claims, and customer complaints. Working within a dedicated team, you'll investigate cases, gather information from multiple stakeholders, and ensure each case is progressed efficiently and professionally.

One of the unique benefits of this position is that all customer communication is handled via email, with no telephone contact required.

Key Responsibilities
Manage a caseload of personal injury, property damage, and customer complaint cases through an internal case management system
Investigate claims by gathering information from stores, suppliers, customers, and internal departments
Respond to customer enquiries professionally and promptly via email
Maintain accurate case records and documentation
Liaise with internal and external stakeholders to progress cases effectively
Review information and evidence to support decision-making
Ensure all cases are handled in line with company procedures and service levels
Identify missing information and proactively follow up where required
Prioritise workload to meet deadlines in a busy environment
Escalate more complex cases when necessary
Provide support across the wider Health & Safety and Operations teams

What We're Looking For
Previous administration and customer service experience
Exceptional written communication skills
Strong attention to detail and accuracy
Excellent organisational and time management skills
Ability to manage multiple priorities and deadlines
Confident IT skills, including Microsoft Office and database systems
A proactive and professional approach to problem-solving
Ability to work independently and collaboratively within a team

Desirable Experience
Experience working in a claims, legal, insurance, or retail operations environment
Understanding of Personal Injury or Property Damage processes
 Experience liaising with multiple stakeholderWhat's On Offer?
✅ Temp-to-Perm Opportunity
✅ Full Training Provided
✅ Modern Offices in Derriford, Plymouth
✅ Supportive Team Environment
✅ No Telephone-Based Customer Service
✅ Excellent Career Development Potential

If you're an organised, customer-focused administrator looking for a new challenge with genuine long-term prospects, we'd love to hear from you.

Apply today with your CV or contact Pertemps Plymouth for more information
Only candidates based in UK and eligible to work in UK are allowed