Customer Collaboration Coordinator

Job Title: Customer Collaboration Coordinator

Location: Any HUB (Middlebrook, Milton Keynes, Cumbernauld or London)

Are you ready to Be Your Best Barr None?

We are all about Being Your Best Barr None and having a career with real Moments that Matter!

AG Barr has been quenching the nation’s thirst for over 145 years and is home to some of the UK’s most loved drinks brands.

Employing around 850 people across four business units and seven UK locations, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact.

At our core is Barr Soft Drinks, home to some of the UK’s most loved soft drinks. Whether it’s the iconic IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand or the unique range of BARR flavours, we brighten people’s lives with refreshingly different drinks.

We also have a number of exciting owned brands within our portfolio, including the functional drinks brand Boost, FUNKIN which operates in the exciting and growing cocktail market and MOMA, which crafts quality oats into great tasting oat drinks and porridges.

There's never been a better time to join us!

What we’re looking for…

As our Customer Collaboration Coordinator your role is all about building strong relationships! Think of them as the friendly face of our supply chain for our customers, making sure their needs are met. They also play a crucial role in creating accurate sales forecasts, helping us anticipate what our customers will need. Internally, they're a key partner for our Sales/Commercial and Supply Planning teams, ensuring everyone is on the same page.

At its heart, this role champions Collaborative Planning, Forecasting, and Replenishment (CPFR) principles. This means working hand-in-hand with our customers to make sure our products reach consumers smoothly and efficiently. Most importantly, the CCC proactively keeps customers in the loop, providing timely updates to ensure they always receive excellent customer service.

As our Customer Collaboration Coordinator you will

• Be the Forecasting Champion: You'll create and manage accurate sales forecasts (short, medium, and long-term, up to 18 months) for your customers. These forecasts are super important for both our internal planning and meeting customer expectations.
• Boost Performance & Service: You'll continuously work to improve key metrics like how accurate our forecasts are, perfect order delivery, and making sure every customer order is filled completely and on time.
• Build Strong Customer Partnerships: You'll develop great relationships with our customers, always striving to deliver top-notch service. This includes collaborating on plans and making sure all big events are smoothly executed, aligning with both our capabilities and customer needs.
• Collaborate on Solutions: You'll be a go-to person for customer delivery needs, working with internal teams to make sure we can always meet them. This also extends to acting as the supply chain lead for any customer queries, escalating problems, and tackling service challenges, while helping our commercial team seize new opportunities.
• Drive Innovation & Efficiency: You'll play a key role in new product launches and company-wide projects, offering your expertise on customer and demand insights. You'll also help identify and pursue cost-saving opportunities, sometimes even by developing shared service agreements with customers.
• Grow & Develop: We encourage continuous learning! You'll maximize available resources to develop your skills and drive performance forward.
• Support and Empower Our Team: You'll be a vital part of the Customer Services Team, ensuring everyone feels supported, respected, and has the chance to grow. We're looking for a positive, "can-do" attitude to help us all succeed!
• Boost Team Knowledge & Skills: You'll help develop our Customer Service team's expertise and continuously seek ways to improve your own skills and those of any team members you manage.
• Champion the Customer Journey: You'll build strong partnerships, guiding the customer journey from forecast right through to delivery. Your goal is to meet service levels efficiently, and where it makes sense, you'll even develop service agreements tailored to their needs.
• Share Insights & Build Bonds: Get ready to create and share presentations that help us truly understand our customers' priorities, deepening our relationships along the way.
• Ensure Smooth Sailing: You'll help manage customer orders, questions, and any concerns, always aiming for a positive outcome that protects our reputation. You'll also proactively keep customers in the loop about deliveries or stock issues.

What you’ll bring…

We're looking for someone who really gets demand planning and CPFR (Collaboration, Planning, Forecasting, and Replenishment). You should have a solid grasp of forecasting tools and advanced planning systems, ready to jump right in.

You'll thrive here if you have proven experience in a fast-paced demand planning or customer operations team, with a clear track record of making things better. We're seeking a highly analytical individual with awesome communication and influencing skills, able to connect effectively with people at all levels across the business, using various tools.

What we offer…

We believe in creating a diverse and inclusive culture where your voice can be heard.  Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.

We look after our employees by offering a competitive salary and benefits package which includes;

• Up to 34 days holiday (depending on shift pattern)
• Flexible holiday trading
• Living Wage Employer
• Healthcare Cash Plan
• Peppy Health
• Flexible benefits e.g. discounts & cashback, gym memberships, technology purchases etc
• Life assurance
• Save as you earn scheme
• Staff sales discount
• Free AG Barr products throughout your working day
• Pension
• Annual salary review 
• Ongoing professional development

And much more! 

To find out more about what it is like to work for AG Barr, please visit our careers platform here.

We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.

Our large factories produce multi formats across a number of high speed modern lines, to high quality standards whilst maximising production outputs and minimising overhead costs and whilst we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now!

Speculative CVs from agencies will not be accepted.

Latest closing date for applications is 28th July

Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!