Customer Complaints Executive

Customer Care Executive - Complaints

Coventry office

37.5 hours per week, Monday - Friday

Competitive salary and benefits

We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.

This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.

In this role you will be:

• Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
• Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
• Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.

Working Pattern

This role is based in our Coventry City Centre offices and is Monday to Friday, 08:30-17:00 with an hour for lunch. There is no evening or weekend working for this role.

What can we offer?

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working with us at Corona Energy:

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!

To support this experience, we also offer our team:

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

If you are looking for a career that is all about positive energy, we would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.