Customer Connections Coordinator - Fibre

NMS Recruit are seeking a Customer Connections Coordinator for a thriving ISP. You will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs).

Responsibilities

• Responsible for managing customers through the end-to-end journey.
• Book appointments.
• Ensure customer and contractor readiness.
• Deliver fast throughput and high levels of customer satisfaction.
• Act as an interface to key internal departments impacting case fluidity.
• Update the customer and respond in a timely manner.
• Ensure Customer Deliver Dates are prioritized

Essential Experience
• Analysis, organisation, and planning skills
• Excellent communication skills (written and verbal)
• Self-motivated and driven to meet service objectives and targets
• Enthusiastic and highly motivated with an eye for detail
• Able to liaise and interact effectively with management, technical teams, and customers
• Ability to listen, empathise and gain customer confidence
• Flexible approach and able to manage varying workload
• Team Player

Desirable Experience
• Experience of using Customer Relationship Management (CRM) systems or portals

• Knowledge of telecoms industry fibre broadband products and services

Benefits
• Up to £26,000
• 25 days holiday plus bank holidays
• Birthday and work anniversary off
• Death in service
• Pension
• Non contractual bonus

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