Customer Consultant

Customer Service Consultant

Salary: £23,000 - £27,950 DOE

Location Solihull, B91

Are you passionate about helping others and providing exceptional customer service? Do you want to be part of an organisation that puts its customers at the heart of everything it does? If so, we have the perfect opportunity for you!

Key Duties:

• Be the first point of contact for customers, both in-branch and over the phone, making a positive and lasting impression.
• Engage with customers to understand their needs and provide tailored solutions that make a real difference.
• Listen carefully to each customer's unique circumstances and offer personalised solutions.
• Proactively reach out to customers, identifying their needs and discussing how we can support them.
• Maintain accurate customer records and ensure compliance with our policies and standards.

Skills and Experience:

• Previous experience interacting with customers, whether in person or over the phone.
• A passion for delivering exceptional service and going above and beyond.
• The ability to work well with others and handle a variety of customer interactions.
• Flexibility to grow, adapt, and change while accommodating business needs and priorities.
• Strong time management and problem-solving skills.
• Excellent communication and teamwork abilities.

Why Join Us?

• An annual discretionary bonus scheme, with an average on-target bonus of 8%.
• 25 days of standard annual leave plus bank holidays, increasing with service.
• A holiday trading scheme to buy and sell additional leave days.
• Generous employer-matched pension contributions of up to 10% per annum.
• Access to a benefits portal, including an Employee Assistance Programme and online discount platform.
• Three paid volunteering days per year to support charitable initiatives.
• Colleague mortgage and savings accounts, as well as various discount schemes.
• A commitment to training and development, including private medical insurance and a salary sacrifice scheme for hybrid/electric cars.

Apply now and join us in making a difference!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.