Customer Consultant

Job Description Summary

Job Description

Customer Consultant

Permanent - Full time

Location: Farnborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)   

Salary: A competitive salary from £24,479 - £29,760 depending on the experience you can bring.

Closing date: Friday 12 June 2026

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.  

As a Customer Consultant you will provide a first-class service to our customers through inbound and outbound telephony calling offering and promoting services and products.

Key Responsibilities:

• Be the first point of contact for all inbound customer enquires relating to Aegon Financial Planning services and products.

• Seek to resolve customer complaints where possible using agreed and appropriate processes and procedures.

• Identify Customers needs outside of the core enquiry by promoting further and appropriate products and services.

• Stepping outside of role to support department on projects.

We’d love to hear from you if:  

• You have PC skills to navigate multiple systems efficiently whilst speaking to our members.

• You have an awareness of risks associated within the Financial Services Industry.

• You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing) 

• You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.

What’s in it for you? 

• We’re serious about your future and our enhanced pension scheme is now in place.  We ask you to contribute 3% of your salary to your pension and we’ll put in 9%.  If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).   
   

• A discretionary bonus, depending on personal and company performance
   

• 34 days leave per year (including bank holidays, pro-rated for part-time) 
   

• We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. 
   

• To find out more about what to expect at Aegon, visit our careers site. 

 
We're looking for talented individuals who are ready to make a real impact. If you're excited about new challenges and want to work with a team that values your skills, apply today!   

The legal bits  

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.