Customer Contact Administrator (temporary)

Customer Contact Administrator (Temporary)

About the Role

Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system.

This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks.

Key Responsibilities

* Answer incoming customer telephone calls promptly and professionally.

* Act as the first point of contact for customers requiring support with digital account registration and online services.

* Provide clear, accurate information regarding products, services and system changes.

* Resolve general customer enquiries or transfer calls to the appropriate department where required.

* Accurately record customer interactions on internal systems.

* Escalate complex enquiries or customer concerns when appropriate.

* Deliver excellent customer service, particularly when supporting customers experiencing delays or technical issues.

* Assist the wider team in managing increased call volumes during a major system implementation.

* Ensure customer information is handled securely and confidentially.

* Follow company policies, regulatory requirements and data protection legislation.

* Log customer complaints or dissatisfaction in line with procedures.

* Undertake any other duties consistent with the role.

What We're Looking For

* Previous customer service experience, ideally within a telephone-based or contact centre environment.

* Excellent communication and listening skills.

* Professional and friendly telephone manner.

* Strong organisational skills with excellent attention to detail.

* Confident IT skills and the ability to use multiple systems simultaneously.

* Ability to remain calm under pressure and adapt to changing priorities.

* A positive, flexible and team-oriented attitude.

Interested & immediately available? Apply Today
Only candidates based in UK and eligible to work in UK are allowed