Customer Contact Centre Administrator

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you!
Do you have a personality with the power to influence and connect?
Can you sustain the pace to keep on growing?
Will you make an impact with your desire to win?

What You Will Be Part Of

You will join our Customer Service function within the Postmix Team — a fast-paced, operationally critical part of CCEP responsible for supporting equipment ordering, allocation, and fulfilment for customers across the UK.

The team handles high volumes of inbound and outbound customer communication, ensuring our indirect customers have the equipment they need to serve our beverage brands. You’ll play a key role in ensuring efficient service delivery and maintaining strong customer relationships.

Key Responsibilities

• Managing a high volume of inbound and outbound calls and emails from customers, field colleagues, and internal teams.


• Providing accurate information about equipment orders, replacements, delivery timelines, and service updates.


• Processing equipment orders (new and replacement) via internal systems with a high level of accuracy.


• Tracking, updating, and monitoring order progress, ensuring all details remain current and visible to relevant stakeholders.


• Liaising closely with field technicians, planning teams, and logistics partners to coordinate equipment installation and delivery.


• Proactively identify order delays or issues and work cross-functionally to resolve them quickly.


• Ensuring all customer touchpoints reflect CCEP’s high standards of service, professionalism, and brand representation.


• Identifying recurring issues or points of friction and escalate insights to support process improvements.

What We’re Looking For

• Previous experience in a customer service, contact centre, scheduling, or administrative role (fast-paced environment preferred).


• Strong communication skills — confident handling challenging conversations while remaining solutions-focused.


• Highly organised with the ability to manage multiple tasks and competing priorities under pressure.


• Strong attention to detail and accuracy when processing orders and maintaining customer records.


• Comfortable navigating internal systems (CRM, order management tools, shared inboxes).

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.

From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider

We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.