Customer Contact Centre Agent

Customer Service Agent – Inbound & Outbound

Join a growing, supportive business with a focus on customer-first service and performance-based rewards. We’re looking for confident, target-driven individuals to join our inbound and outbound customer service team.

Salary is £29,650 per annum + uncapped commission and working hours are 37.5 hours per week | 5-day rota including 1 weekend day (day off in lieu). 30 days holiday plus bank holidays, Health cash plan, gym discounts, cycle to work scheme and ongoing development and training are all part of the benefits you'll receive!

Key responsibilities as the Inbound Customer Service Agent will include:

• Handle inbound calls from prospective customers who’ve requested information

• Explain services, pricing, and product benefits clearly and confidently

• Maintain accurate records in CRM and payment systems

• Identify vulnerable customers and refer to appropriate support channels

• Meet or exceed individual targets (calls, sales, quality scores)

• Respond to occasional inbound emails and enquiries

• Ensure strict adherence to FCA regulations and internal compliance procedures

and for the Outbound Customer Service Agent:

• Make outbound calls to warm leads (enquiries via phone, web, or post)

• Clearly explain services, pricing, and support next steps with customers

• Follow up promptly on all leads within agreed SLAs

• Maintain and update CRM, payment, and tracking systems

• Meet daily, weekly, and monthly KPIs and conversion targets

• Support the team with ad-hoc administrative or sales-related tasks

Requirements:

• Telesales experience (inbound or outbound B2C)

• Strong communication and active listening skills

• Resilient, empathetic, and highly motivated

• Comfortable working to KPIs and adapting to change

Ready to join a team where your efforts truly matter? Apply here with your CV.