Customer Engagement & Scrutiny Lead - Ashington or Durham

Company : Broster Buchanan Ltd

Job Description - Customer Engagement & Scrutiny Lead - Ashington or Durham

Customer Engagement
Ashington or Durham

Our client, Bernicia Housing is recruiting a Customer Engagement and Scrutiny Lead, the role can be based in either Ashington or Durham with home working available up to a maximum of 2 days a week.

Bernicia has provided quality homes and services to people in the North East for over 50 years, earning a reputation as one of the country's leading housing providers.

As a Customer Engagement & Scrutiny Lead you will

Design and deliver a scrutiny and engagement strategy using traditional and digital channels to remove barriers to tenant involvement and reach all customer types.
Create a mechanism to share tenant feedback bringing the customer voice to life.
Liaise with internal stakeholders to ensure residents' feedback is incorporated into service delivery.
Create and manage a suite of digital engagement tools which actively engage with residents to understand their needs, concerns, and suggestions for service improvement, to include surveys, polls and online discussion groups.
Identify appropriate community-based engagement events and initiatives to promote positive resident engagement.
Conduct focus groups/other qualitative techniques to engage with a diverse and potentially hard to reach audience.
Have an understanding of regulatory requirements, liaising closely with TPAS, working towards and maintaining TPAS accreditation.
Work collaboratively with the Customer Research & Insight Manager to help bring the tenant voice to life.

Potential candidates should meet a majority of the following criteria

Strong communications skills.
Proven track record of managing engagement, involvement and scrutiny projects from beginning to end.
Confidence to work with a range of internal and external stakeholders, including senior leaders.
Excellent spoken, written and visual communication skills.

Benefits include the following

28 days annual leave (plus bank holidays) based on a full-time role
Working from home up to 2 days a week
Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. This also covers the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education.
Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
Generous pension scheme with life insurance of 3 x salary

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Customer Engagement & Scrutiny Lead - Ashington or Durham

Job Description - Customer Engagement & Scrutiny Lead - Ashington or Durham

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