Customer Engagement Controller

Customer Engagement Controller

Southall, Middlesex

£31,500 + Pension + Parking

If you are an experienced customer service professional with some experience then this role for a Customer Engagement Controller will really suit you.

Some of your duties will include:

- Managing Customer Engagement team comprising of approximately six staff members

- Providing full induction and on-going coaching and training to all team members

- Incorporating regular call listening and coaching sessions into working days

- Producing customer call plans and ensuring that team achieve objectives

- Handling any customer escalations that occur and resolving queries and complaints

- Ensuring that customer orders are processed in accordance with processes

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