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Customer Engagement Controller
Southall, Middlesex
£31,500 + Pension + Parking
If you are an experienced customer service professional with some experience then this role for a Customer Engagement Controller will really suit you.
Some of your duties will include:
- Managing Customer Engagement team comprising of approximately six staff members
- Providing full induction and on-going coaching and training to all team members
- Incorporating regular call listening and coaching sessions into working days
- Producing customer call plans and ensuring that team achieve objectives
- Handling any customer escalations that occur and resolving queries and complaints
- Ensuring that customer orders are processed in accordance with processes
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