Customer Engagement Coordinator

Customer Engagement Coordinator

Wolverhampton

Salary £26,000 - £29,000

We are recruiting for a Customer Engagement Coordinator, for are client based within Wolverhampton. The ideal candidate for this role will play a crucial role in optimising customer experience through providing exceptional administrative and operational support and will have prior experience of working within a planning/scheduling/customer service role.

Customer Engagement Coordinator Responsibilities

• Assist the Customer Engagement Managers in daily operations and administrative tasks
• Coordinate and schedule customer services consultants and developers and monitor small projects to completion.
• Coordinate customer training sessions and workshops
• Prepare and manage reports and presentations
• Maintain and update customer records and databases
• Support the development and implementation of customer engagement strategies
• Support the internal systems team with business systems and process improvements by testing new releases and feeding back.
• Document and update processes and procedures
• Collaborate with various departments to ensure seamless customer service
• Monitor and report on customer feedback and engagement metrics
• Perform other duties as assigned by the Customer Engagement Managers

Skills and Experience

• Strong IT skills
• Proactive and flexible
• Highly organised including efficient time management and prioritisation with the ability to work under pressure.
• Exceptional customer service skills including written and verbal communication.
• Previous experience in a similar role.

If this role is of interest, please contact James Aust for more information.

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