Customer Engagement Lead

Customer Engagement Lead

Salary: £36k

North East England

Hybrid role

At Grafton Recruitment we are excited to be working with a values-driven organisation that plays a vital role in a communities across the North East. We are seeking a passionate and experience Customer Engagement Lead to help the shape and deliver inclusive engagement strategy.

THE ROLE:

As the Customer Engagement Lead you will:

• Design and implement a wide- reaching customer engagement approach using a blend of digital and face to face methods, helping to remove barriers and ensure inclusive participation across diverse resident groups.
• Develop effective systems for gathering and sharing resident feedback and lived experiences, ensuring their voices are clearly represented in internal decision making processes.
• Lead the creation and rollout of suite of digital engagement tools, including polls, surveys and online forums.
• Organise and facilitate community events and engagement initiatives aimed at fostering meaningful conversations with residents.
• Identify opportunities for service improvement.
• Ensure compliance with relevant regulatory expectations.
• Manage a Customer Engagement Coordinator.

THE CANDIDATE:

Successful candidate will demonstrate:

• Strong communications skills and ability to build trust.
• Proven track record of managing engagement, involvement and scrutiny projects from beginning to end.
• Experience with digital engagement platforms and tools.
• Confidence to work with a range of internal and external stakeholders, including senior leaders.
• Excellent spoken, written and visual communication skills and relationship-building abilities.
• Ability to work at pace and can prioritise and project manage a number of tasks at once.

HOW TO APPLY:

To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on:

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