Customer Engagement Manager

Customer Engagement Manager

£40,000 - £45,000

Wolverhampton / Hybrid

An exciting new role has just gone live due to business growth. You will be joining an experienced team who make looking after their clients the number 1 priority! Responsible for creating positive relationships with customers by serving as their primary point of contact. You will ideally be working as or have experience of being an account manager, client success manager or a client engagement manager within the IT Industry.

Main Areas of Responsibility for the Customer Engagement Manager:

• Responds to enquiries and concerns from customers
• Arranges regular customer reviews and advising the most effective approach to achieve their goals
• Manages relationship between business and customers - handling contracts, licencing, quotes, processing jobs and orders and approving time sheets for invoicing
• Identifies expansion and other contract opportunities
• Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it
• Ensures regular contact with every customer
• Retains commercial ownership of customer projects and attends steering meetings as appropriate

Skills and Experience for the Customer Engagement Manager:

• Ideally 3 years+ experience with ERP, SAAS or subscription-based software solutions in a customer facing role.
• Excellent communication skills
• Commercially minded with the ability to build strong relationships
• Time management skills necessary to handle a heavy workload
• Solid IT skills including a proficiency with common software applications

You will be required to work 37.5 hours per week but there is possible flexibility in start/finish times and work pattern once you are fully integrated into the business. Initially, it will be mainly office based during the knowledge gaining process but hybrid available after that. Hours between 8am and 6pm.

Benefits:

• Hybrid working
• 25 days annual leave plus Bank Holidays
• 2 additional leave days
• Free parking
• Pension scheme
• Amazing location and offices