Customer Engagement Representative

Our client:

• Our client is market-leading bakery business, renowned for their high-quality bakery products that are available to grab on-the-go.
• Our client offers over 500+ premium frozen baked good products and pride themselves on innovation and high-quality products.

The role:

• As the customer engagement representative you will build and nurture relationships with customers to support them on their customer journey.
• The customer engagement representative is responsible for taking inbound calls to help and assist customers with any general queries or order support, as well as making calls consistently to customers.
• The customer engagement representative will check that all details are logged correctly and action order amends and add-ons into the system accurately and efficiently.
• Ensure that all your territory customers are aware of promotions, NPD, Catalogue, allergen changes when it is relevant.
• KPIs of the customer engagement representative will be based on the number of calls being made and the length of time based on the calls. There is a fantastic commission structure in place based on hitting these KPIs that is also reviewed quarterly.
• As the customer engagement representative, you will maintain communication with channel managers to identify opportunities in the national/regional accounts e.g. non trading or poorly trading accounts.
• Office based position 40 hours per week. The customer office is open Sun-Fri and so you would be expected to work 1 in every 4 Sundays.

Ideal candidate:

• You will need to be a great communicator and be confident making calls to a large number of customers.
• The ideal candidate will be ambitious and see the value in the commission scheme.
• You will have great organisation skills and be an all-round hard worker.
• You will be resilient and happy making cold calls.

Benefits & details:

• £27,000 basic salary + commission earning opportunity.
• 5 days a week in their offices in Southall 8-5pm (Sunday hours 8.30-4.30pm)
• Training and development invested in you by the business.

Please send your CV using the form on this page, quoting reference 16/17383/7. Confidentiality assured.

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