Customer Engineer Thermal ( South Wales )

Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each: 

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty. 


• Perform all work in a safe manner and in accordance with established company safety policy.


• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.


• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.


• Keep scheduling team informed of changes to your schedule and the status of all open jobs.


• Maintain the accuracy of the customer listing by reporting errors with the site change form.


• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.


• Create reports using FieldDB system and ensure regular synchronization.


• Report sales or service leads to the proper department via the correct process.


• Support company vision and management decisions.


• Use email and other Office based programs to maintain/enhance communications processes.


• Ensure that all Vertiv processes are followed.


• Keep company vehicle clean and properly maintained.


• Protect all tooling and company property issued.


• Work as part of the service team and support business needs.


• Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications: 

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.


• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications:  

• Excellent computer skills.


• Previous environmental service experience.


• Excellent customer service skills.


• Self-starter, ability to plan, organize and manage time effectively.


• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed: 

• 90%

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