Customer Experience Committee Member

This application pack relates to the one Customer Experience Committee vacancy that we currently have available.

This is in recognition that customers are our ‘experts by experience’ and we want to learn from you.

You can make a huge difference in the way we manage and maintain more than 22,000 homes across Yorkshire. You will help us to make important decisions about things that matter to our customers and issues that affect people in their everyday lives.

We will make your time rewarding. You will have lots of fun and work with others. There will be training, support and opportunities to attend other events. We will pay travel and other reasonable expenses.

The Customer Experience Committee will make sure that Incommunities:

• Meets the standards and regulations that are required by the law and Regulators
• Actively listen to customers and ensure their views and feedback are influencing the organisation
• Is accountable to tenants, leaseholders, home owners and other stakeholders

Do you:

• Live in one of our homes - rented or owned?
• Have a passion to work with others to help us to deliver good quality homes and services?
• Have an eye for detail?
• Have an understanding of our work and the area you live in?
• Have the willingness to develop your personal skills and knowledge?

Can you:

• Give around 1 day per month?
• Put your personal interests aside and look at things from different perspectives?

• Postholders can be paid or unpaid depending on your preference. Paid members will receive £3,060 per annum in line with our other independent committee members. Your voice matters If you are worried about the impact on any welfare support or pension entitlements of a paid position, we can discuss this with you during the recruitment process and will be able to offer you specialist advice through our Money Matters team to help you to make the right choice.

What happens next?

We know that this prospect for applying for such roles can be daunting. That’s why you will find information about things to think about to include in your application by clicking here.

Your answers will help us decide who to select for interview. Customers who meet the criteria will first be offered the opportunity to meet with Incommunities colleagues for a face to face or virtual informal chat. From that, we will decide on a shortlist of candidates who will be invited to a face to face with an interview panel involving members of the CEC. We will make sure that our Financial Inclusion Team supports you to make a choice about your choice to be appointed as a paid or a voluntary member. Following your appointment, we will arrange for all new members to go through our procedures, receive relevant training and be supported appropriately.

You can also apply via paper application, call 0330 175 9540 or email [email protected]

Paper applications can be posted to: Mark Beach, Incommunities, The Quays, Victoria Street, Shipley, BD17 7BN

Closing date for applications: Friday 14th November

Informal meeting with selected candidates: Tuesday 25th & Wednesday 26th November

Formal interviews appointment confirmation: Wednesday 3rd December